Assistance Dogs

We want to support all patients while keeping everyone safe. For this reason, we do not generally allow animals on site; only registered assistance dogs are permitted, and only if they meet our safety and infection‑control requirements.

What is an assistance dog?

An assistance dog is a trained, registered working dog, for example:

• Guide Dogs
• Hearing Dogs
• Seizure alert, mobility, or medical alert dogs
• PTSD or other recognised assistance dogs

These dogs are trained by recognised organisations to support people with disabilities.

Please note: Therapy and emotional‑support dogs are not legally recognised as assistance dogs and cannot be allowed on the premises.

When assistance dogs can attend

Assistance dogs may accompany their owners in:

• Waiting rooms
• Reception
• Consultation rooms (unless a clinical risk prevents this)

They cannot enter:

• Minor surgery/treatment rooms during sterile procedures
• Any area where there is a contamination or infection‑control risk

If access is restricted for safety reasons, we will offer alternative arrangements wherever possible.

Requirements for dogs entering the practice

To keep patients and staff safe, assistance dogs must be:

• Clean, dry, and well groomed
• Well‑behaved and under control at all times
• On a lead or harness

Dogs must remain on the floor and away from clinical surfaces.

If a dog soils inside the building, the handler must inform staff immediately so we can safely clean the area.

When assistance dogs should not attend

For infection‑control reasons, please do not bring your dog if it has:

• Diarrhoea or vomiting
• Heavy shedding
• Fleas, lice, or skin lesions
• Any illness that may cause hygiene or behavioural issues

Allergies and phobias

If another patient or staff member reports a dog allergy or phobia, we may need to:

• Arrange alternative waiting areas
• Adjust the appointment time or location

This ensures the comfort and safety of everyone.

Other animals

No other pets or animals are permitted on the premises under any circumstances.