Appointments

Requesting an appointment

Before you request an appointment

• Pharmacy First: local pharmacists can treat sinusitis, sore throat, earache, infected insect bites, impetigo, shingles and urine infections in women aged 16 to 64, without seeing a GP. Find a pharmacy.
• Eye problems: Minor Eye Conditions Services (MECS) are able to assess and treat eye conditions such as sore eyes, red eyes or visual disturbance. Find a Minor Eye Condition Service
• have a look at what local services are available.

These options may provide you with the help you need more quickly.

Need help today?

Please contact us as early in the day as you can.

• using an online form

• phoning the surgery on 01483 409 309

• visiting us in person

We are open 8am to 6:30pm, Monday to Friday. You can use the online form, phone us or visit us during these hours.

A clinician reviews every request on the day it arrives and decides the best next step. That might be a phone call, a message, a face-to-face appointment, or advice from another service. If your problem is urgent, please say so clearly.

When we are closed

Evenings, weekends and bank holidays: use NHS 111 online or call 111.

Call 999 or go to A&E if someone’s life is at risk. For example, if someone has chest pain, finds it hard to breathe, is bleeding badly, has signs of a stroke or is unconscious.

We cannot treat injuries such as a suspected broken bone, a sprain or a wound that needs urgent care. For these, go to an urgent treatment centre or A&E.

Routine appointments

If your problem is not urgent, contact us online, through the NHS App, by phone or in person.

Administrative and routine appointment requests, such as long term condition and medications reviews, vaccinations and screening, can be submitted during opening hours using our admin query form.

We will look at the information you give us and decide the most suitable person for you to see, and when.

You might see a GP, one of our nurses, healthcare assistants, clinical pharmacists, physiotherapists, paramedics, social prescribers or another member of our team. We may offer you a phone call, a face to face appointment or advice by message. Or we may send you to another service, such as a pharmacy.

You can ask to see a particular clinician. We’ll try to arrange this, though it may mean waiting a little longer. If they are not available, we may ask you to see another clinician.

What happens next

• We aim to respond to medical requests on the same working day.
• We aim to respond to admin requests within 24 hours.
• We deal with urgent requests on the same day.

Please keep your phone nearby after you send a request, as we may call you.

If you are unable to use our online form, you can call the surgery. We treat all requests in the same way, no matter how you contact us. Once we’ve reviewed your request, we’ll contact you during surgery hours. If you don’t need immediate help, please let us know when you request an appointment. This may be, for example, because:

• you’re due to have a health check-up or screening
• you need a vaccination
• your ailment is minor, or you’ve had it for a long time already

Home Visits

Home visits are for patients who are housebound or too unwell to travel. Please contact us before 10:30am to request a home visit.

Home visits will not be authorised because of the following:

• A lack of transport
• The patient’s financial situation
• Childcare issues
• Poor weather conditions

Help to access your appointment

Tell us if you need:

• an interpreter, including British Sign Language
• a longer appointment
• information in large print, easy read or another format
• a chaperone