Important News – We’re Upgrading Our Electronic Patient Record System

We are proud to announce that on Monday 22nd June 2026, our practice we will be migrating from our current system (EMIS) to a new clinical system called Medicus – a next generation electronic patient record (EPR) system developed specifically for the NHS.

This move is in keeping with our ongoing commitment to using technology in ways that support patient care, improve efficiency, and reduce unnecessary administrative burden.

Why are we changing?

Our current electronic patient record system, although widely used, is no longer fit for the needs of modern general practice. Many patients will have noticed the growing trend of national GP computer meltdowns – not only happening more often, but hitting harder each time.

As the demands on primary care grow, we need a system that is:

• Built on global open standards,
• Robust and reliable
• Powered by modern cloud architecture, and
• Designed to reduce delays, improve safety, and enable clinicians to focus more on patient care rather than paperwork.

Medicus meets all of these requirements – helping us work more efficiently, communicate better across the NHS, and provide safer, faster care for our patients.

A Safe and Nationally-Supported Transition

This migration is being overseen and supported by NHS England and the Surrey and Sussex Integrated Care Board. It is a carefully managed process designed to maintain safety and minimise disruption to services.

We take clinical safety and data security extremely seriously. Medicus complies with the highest standards of information governance, including:

• ISO 27001 certification
• Cyber Essentials Plus
• NHS Data Security & Protection Toolkit (DSPT) compliance
• Full alignment with UK GDPR
• All patient records will be securely transferred to the new system, and your confidentiality and privacy will remain fully protected.

When is this happening?

We will go live with the new system on Monday 22nd June 2026.
We anticipate minimal disruption, but we do appreciate your patience in the week following the switch as our team gets fully up to speed with the new system.

What can you do to help?

There are a few simple steps you can take to make the transition as smooth as possible:

• Download the NHS App if you haven’t already – it’s the easiest and most secure way to access your records, request repeat prescriptions, and receive messages from us.
• Check and update your contact details, especially your email address. Most of our communications in future will be sent via the NHS App or email, rather than text message.
• If you need help with the NHS App, please visit the official NHS support page: http://www.nhs.uk/nhs-app
• Please do not contact the practice for support with the NHS App, as this is managed by NHS England

About Medicus

Medicus is a brand-new NHS-approved system and the first new primary care EPR platform in 25 years. It has been built from the ground up with the needs of 21st-century general practice in mind. You can find more about Medicus at http://www.medicus.health