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Phone lines 

We apologise if you have difficulty contacting us by phone. We are experiencing particularly high call volumes. 

Antibiotic awareness

Click here for important information about prescribing antibiotics.

Advice about a minor ailment or run out of repeat medication?

If you have run out of your regular repeat medication or need advice about a minor ailment please contact your local community pharmacy.

Results

Please phone for results between 2 and 4pm.

Parking at Wodeland Avenue

The car park at our Wodeland Avenue site is often full and we need to reserve space for our staff. Please note that patients can park on the road directly outside free for up to 2hrs.

Emergencies  

In the case of a life-threatening problem, dial 999 for an ambulance.  It is now advisable for anyone suffering acute, severe chest pain (especially if associated with sweating, pain in the neck or left arm or faintness) to dial 999. Any suspected "heart attack" is better dealt with directly by the paramedics in the Surrey Ambulance service.  The nearest casualty department is at the Royal Surrey County Hospital (01483) 571122
 

Guildowns Group Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.


  


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.


 


Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.


 


All staff are aware of and have received appropriate information in relation to the Chaperone Policy.


 


All trained chaperones understand their role and responsibilities and are competent to perform that role.


 


There is no common definition of a chaperone and their role varies considerably depending on the needs of the patient, the healthcare professional and the examination being carried out.


 


Their role can be considered in any of the following areas:



  • Emotional comfort and reassurance to patients

  • Assist in examination (e.g. during IUCD insertion)

  • Assist in undressing

  • Act as interpreter

  • Protection to the healthcare professional against allegations / attack


 


     
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