The practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way by patients or relatives of patients.
The practice supports the government’s ‘Zero Tolerance’ campaign for health service staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.
To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances.
They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understands that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.