Complaints

All our employees are expected to carry out their duties in a professional manner and deal with patients with care, civility and efficiency. Our aim is always to provide a high standard of general practice with a courteous and friendly manner.

We welcome feedback from patients on our current working practice and should you wish to make a complaint, please view our complaints leaflet, or contact:

Dr Ros Lloyd – Complaints Lead or Mrs Robin Forward – Business Practice Manager

Guildowns Group Practice
The Oaks Surgery
Applegarth Avenue
GU2 8LZ

Important -

The NHS vaccination programme continues to make strong progress. Invitations to people in their late 40s will begin this week, and more will follow as supplies allow. We would adv... Find out more

Important -

The Medicines and Healthcare product Regulatory Agency (MHRA) and the independent Joint Committee on Vaccination and Immunisation (JCVI) have updated guidance in relation to the us... Find out more

Important -

If you are unhappy or would like to complain because you have received an invite letter for COVID vaccine, please contact NHS England on the details below: Customer Contact Centre... Find out more

Important -

Our local GP Federation, Procare, is providing the local vaccination service to our patients. As a result of this there may be a requirement for your information to be shared with... Find out more

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